Advice and support for older age.We
provide information and a national advice service for older people, their families and carers.
Speak to one of our advisers for free and confidential advice and information
Lines are open Monday to Friday between 10am and 4pm
Call 0800 319 6789 or
send us an email
Careline - Crisis Telephone Helpline
Tel: 0208 514 1177 (open Monday - Friday 10am-4pm and 7pm-10pm)
- Silverline-Helpline for Older People
The Silver Line Helpline provides three functions to support older people:
• a sign-posting service
to link them into the many, varied services that exist around the country;
• a befriending service to combat loneliness;
• a means of empowering those who may be suffering abuse and neglect, if appropriate to transfer them to specialist services to protect them from harm.
Helpline phone number: 0800 4 70 80 90
Giving older people the opportunity to live fulfilled and respected lives.
Contact Telephone number: 020 7730 8263
City of London Social Work Emergency Duty Service
The Housing Options and Advice team initially assesses all customers who present themselves as homeless and provides advice and intervention to prevent people losing their homes. The service provides free, confidential advice on a range of housing matters
if you are homeless or likely to become homeless.
Tel: 020 8356 2300 (from 6 pm)
- London Lesbian and Gay Switchboard
Tel: 0300 330 0630 (Open between 10 am and 23 pm- 365 days a year)
Tel: 08457 909090
Telephone advice and information for those with a housing problem.
Call Shelter’s free housing advice helpline on:
Tel: 0808 800 4444 Shelter's helpline is open 8am–8pm on weekdays
and 8am–5pm on weekends, 365 days a year)
- Supportline (see page 78 for more info)
Supportline provides a confidential telephone helpline offering emotional support to any individual on any issue. The helpline is primarily a preventative service and aims to support people
before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse.
Tel: 01708 765200 (hours vary so ring for details)
email us: firstname.lastname@example.org
This website provides information,
support to those affected by abuse of any kind. Lists UK helplines.
helpline for disabled people, their families and carers.
Tel: 020 7791 9800
- Disability Rights Commission Helpline
Helpline providing information and advice for disabled people and employers about rights and duties under the Disability Discrimination Act. Can arrange legal advice, and conciliation
to help resolve disputes.
Tel: 020 7250 8181
(this line is for General Enquiries
(not a helpline) and is open Mon-Fri, between 10.00 and 12.30pm and 1.30 and 4.00pm) Helplines listed below:
1. Disabled Students Helpline
Telephone: 0800 328 5050
Opening hours: Tues 11.30 – 13.30 & Thurs 13.30 – 15.30
- 2. Equality Advisory and Support Service (EASS)
the Equality Advisory and Support Service (EASS)
Phone: 0808 800 0082
Textphone: 0808 800 0084
There is a webcam portal for BSL users via the Royal Association for Deaf people.
Monday - Friday: 9am - 8pm
Saturday: 10am - 2pm closed on Sundays and Bank Holidays
Telephone: 0300 555 1525.
Independent Living Help Line
Opening hours: Mon & Thurs 9.00 – 13.00
- 4. Member Organisations Welfare Rights Advice Service
020 7250 8184
Opening hours: Mon to Fri; 10.00 to 12.00 and 14.00 to 16.00
email: email@example.com at any time
Trauma Information Self help:
A website that covers a variety of information and advice on health, legal,
international, children and financial issues.
- National Youth Advocacy Service
advice and advocacy services for children and young people up to the age of 25. Legal service for any child or young person through a network of advocates and in-house solicitors.
Tel: 0800 616101(free, 8am–8pm Mon–Fri, 10am–4pm Sat.) Helpline for children/young people.
Help and support on issues big and small to anyone caring for children, to ensure that life is better for all. Covers a vast array of issues from bedwetting to runaways, prisonners to
Tel: 0808 800 2222
Information about adverse psychiatric side effects of everyday medicines.
Advice on dealing with
Tel: 0808 2000 247 (24-hour helpline)
Information on health and diseases.
- Vodafone disability services
Tel: 08700 733 222
The National body for home improvement
agency and handyperson services
Tel: 0845 864 5210
Social justice in mental health
Let’s end mental discrimination.200 organisations have made the time to change pledge
- The UK Advocacy Network (UKAN)
Promotes and campaigns for independent user led advocacy for all mental
health service uers and meaningful involvement of users in all aspects of mental health service planning and delivery. Lists local services.
Tel: 01322 619 898
Helpline: 0808 800 4050
- Arthritis Research Campaign
Tel: 0870 850 5000
Our telephone Helpline service is open Monday to Friday from 9am to 5pm. The number to call is:
Tel: 0800 121 6244
- Bladder and Bowel Foundation
Tel: 0800 011 4623
- Cystitis & Overactive Bladder Foundation
Tel: 0121 702 0820
Helpline: Careline Tel: 0345 123 2399 (Mon-Fri 9 am-7 pm)
Tel:0808 800 5050
Tel: 0300 111 1113
Text: 07526 123 255
- Insulin dependant diabetes Trust
Tel: 01604 622 837
Tel: 0116 275 8317 (10 am -4 pm)
- National Association for Colitis & Crohn’s Disease
Tel: 0845 130 2233 (info Line) Mon to Fri 13:00 – 15:30 and 18:30 - 21:00
Disability Benefits Service
- 0845 130 2233( Mon to Fri: 10:00 – 13:00)
Parent to Parent Service - 0845 130 2233 ( Mon to Fri: 10:00 – 13:00)
- Parkinson’s Disease Society
Tel: 0808 800 0303
Tel: 0303 3033 100
For people suffering with aphasia post stroke.
0808 808 9572 (Tuesday, Wednesday and Thursday between 11 a.m. and 3 p.m.)
- Royal College of Psychiatrists (Registered
charity No. 228636)
Useful information concerning all forms of mental health concerns including medication can be found on the websites of Mind and The Royal
College of Psychiatrists. Readable, user friendly and evidence based information about mental health problems.
Macmillan Cancer Support - Macmillan Support Line --See Cancer section
0808 808 0000 Support Line