Mental ill health-The Guidance for care in London
https://www.healthylondon.org/latest/publications/mental-health-crisis-care-londoners
Mental ill health affects many Londoners. This year around one in four will experience a diagnosable mental health condition. That means 13 people on the bus this morning, more than 100 people on the tube on their way to work, and for children it's about three in every school class.
These figures are staggering. They show we must work harder to prevent mental illness and provide a range of support for Londoners that can prevent them reaching crisis point. This guidance document is aimed at stakeholders involved in the section 136 (s136) pathway. Specifically, London's police forces, London Ambulance Service, Approved Mental Health Professionals and Acute and Mental Health Trusts. It outlines a consistent pathway of care across London and a minimum standard for Health Based Place of Safety sites.
Both the s136 pathway and Health Based Place of Safety specification focus on all ages and should be used together to improve consistency of care in London. This document should be used in addition to London mental health crisis commissioning standards and recommendations (2014), the Mental Health Act 1983: Code of Practice (2015) and core principles of the Mental Health Crisis Care Concordat and Future in Mind (2015).
The guidance covers the s136 pathway from when the individual is detained in a public place, conveyance processes, the interface with Accident and Emergency departments and processes at the Health Based Place of Safety (including the Mental Health assessment and arranging follow up care).
The Mental Health Strategy for England and parity of esteem
Around one in four people in the UK suffer from a mental health problem each year, but mental illness often goes untreated, and historically, treatment options for mental health compare unfavourably with those for physical conditions. While mental illness is estimated to accounts for almost a quarter of the total burden of disease, only 13 per cent of the NHS budget is spent on mental health services.
The NHS has set out that it wants to achieve "parity of esteem" between mental and physical health, in terms of access to services, quality of care and allocation of resources. While the achievement of parity of esteem has been a long term-policy goal, since 2010 this aim has increasingly featured in legislation and in government and NHS policy statements.
"People deserve treatment as soon as their problems emerge, rather than waiting until they are in crisis. They deserve the same standards of access to treatment as people with physical illness. They deserve the same focus on recovery. We have a duty to secure equal rights for people with mental health problems. Nothing less is acceptable."
Rt. Hon. Norman Lamb Minister of State for Care and Support
https://www.gov.uk/government/publications/mental-health-services-achieving-better-access-by-2020
http://researchbriefings.files.parliament.uk/documents/CBP-7547/CBP-7547.pdf
OCD UK
About OCD-UK
OCD-UK is the charity dedicated to improving the mental health and well-being of almost one million people in the UK whose lives are affected by Obsessive-Compulsive Disorder.
We work with, and for children and adults with Obsessive-Compulsive Disorder, health professionals and researchers to develop and share our experiences
and knowledge to help people increase their understanding about Obsessive-Compulsive Disorder and to help reduce the effect of OCD on the lives of those that suffer with this debilitating illness.
OCD-UK is unique in being an OCD charity that is completely service-user led, a charity for children and adults with OCD, run by sufferers, for sufferers.
We facilitate a safe environment for people affected by OCD to communicate with each other and provide mutual understanding and support. You can you help make a positive difference by making a donation (every penny really makes a difference), or you can help by joining OCD-UK as a member, all of which will help us achieve our goals and make a real difference to the lives of children and adults affected by OCD.
Our Vision
It is our belief that everyone affected by Obsessive Compulsive Disorder should receive the most appropriate and the highest quality standards of care, support and treatment.
Our Mission
Our objective is to make a positive and meaningful difference in the everyday lives of people affected by Obsessive Compulsive Disorder by providing accessible and effective support services and by campaigning for improved access and quality treatment and care for people with OCD to ensure that every person affected by OCD receives the quality of treatment and care that they deserve.
OCD-UK
- Is the voice of people with Obsessive-Compulsive Disorder in the UK.
- OCD-UK remains the only service-user led charity for people with OCD, run by sufferers, for sufferers.
- Raises awareness about OCD among healthcare professionals, health services and politicians of the seriousness of OCD to change opinion and influences healthcare policy change for treating OCD.
- Remains the source of independent advice and information on Obsessive-Compulsive Disorder.
- Receives no external support and remains funded and reliant on voluntary donations.
Our values
We're approachable OCD-UK is a lifeline for anyone who is affected by Obsessive-Compulsive Disorder and their families. We'll do everything we can to help you access quality and prompt healthcare.
We challenge Good health is a basic human expectation and everyone should have access to quality treatment to restore good mental health, and OCD-UK is challenging the healthcare provides, the NHS and politicians to make that vision a reality, through tenacious lobbying, research and policy reports, and high-profile public awareness campaigns.
We're enterprising OCD-UK strives to get the most out of every penny we spend. We’re proud that we have achieved so much for people with OCD, so many innovative ideas and on a limited budget and pledge to continue this innovation and development and to join forces with like-minded organisations, to share our ideas, and develop creative ways of tackling the needs of the OCD community.
We believe OCD-UK believes in children and adults with OCD, regardless of their circumstances, gender, race, disability or behaviour.
We champion We use the knowledge gained from our direct work with children and adults with OCD to campaign for better treatment policy and to champion for the rights of every individual with OCD.
We develop potential We believe in encouraging individuals with OCD to develop, achieve and to reach their full potential. OCD-UK is dedicated to helping people with OCD to overcome barriers and realise their full potential. It also demonstrates our commitment to become a learning organisation where we grow our skills, seek to improve and listen and learn to ensure that we give people with OCD what they want and expect from OCD-UK
We promote We believe in seeing the whole person and in building healthy environments which means we value promoting quality of life. This shows that our goal is to achieve more than good health, it’s to enable people with OCD to lead full and active lives. We believe that OCD is not part of who a person is, but merely a life experience
Second Opinions....
This factsheet explains why you might ask for a second opinion and how to ask for it. You do not have a right to a second opinion, but you can ask for one. This factsheet will also look at what your options are if you ask for a second opinion and do not get one.
- If you disagree with your doctor about your diagnosis or treatment, tell them why. Give the doctor more information to see if they will change their mind. An advocate might be able to help you with this.
- Doctors can have different opinions, particularly in mental health. Second opinions can help you feel more certain about the right diagnosis and treatment for you.
- You can ask for a second opinion, but you have no legal right to one.
- If your GP or psychiatrist agrees that a second opinion will help, they will try to arrange one for you.
- If your doctor thinks you need a second opinion in a different part of the country, your local NHS Clinical Commissioning Group (CCG) will decide if they should pay for this.
- If you ask for a second opinion but get turned down, you can complain.
- There are some specialist NHS services that are experts in particular mental illnesses. You can ask for a second opinion from this sort of service if you feel you need it. Your local NHS will only agree to this if they think you really need one.
This section looks at the following:
MH apps
Check out some of these apps. They can serve as a useful tool in better understanding and manageing your mental health.
iPhone Screenshot
Some other apps that you may find useful:
- Free
- Category: Health & Fitness
- Updated: 30 July 2015
- Version: 1.2
- Size: 4.2 MB
- Language: English
- Developer: Melvyn Weibin
- © @2015
Compatibility: Requires iOS 7.0 or later. Compatible with iPhone, iPad, and iPod touch
A checklist-simple yet effective
A checklist for people with mental health problems
Working in partnership with psychiatrists and carers
Questions to ask the psychiatrist
This checklist suggests some questions you may want to ask about your:
- illness
- treatment
- care
You may be able to get some of this information from other members of the team who are involved in your care.
Not everyone will need all the answers to all these questions, and not all at the same time. You may have questions that are not covered in this leaflet. Even so, it should help you decide what you do need to know.
http://www.rcpsych.ac.uk/about/campaigns/partnersincarecampaign/checklistpeoplemhproblems.aspx
This checklist is really useful to help empower the patient to understand better and manage his or her condition. Please use the link above to access the form online or alternatively see the checklist section I have created because I think this is a really positive tool.
|
About the illness | |
|
| What illness (diagnosis) do I have? |
|
| If a diagnosis has been made |
| What symptoms suggest this diagnosis? | |
|
| What tests have already been done? |
| Are there any other tests that might be needed? |
|
| Have any physical problems been found, and what will need to be done about them? | |
|
| Why has this happened to me? |
|
| Will I get better? |
|
| Where can I get written information about my problem? |
|
| If a diagnosis has NOT YET been made |
| What are the possible diagnoses you are considering? | |
|
| What tests have already been done? |
|
| Are there any other tests that might be needed? |
|
| About care and treatment |
| What are the aims of my care and treatment? | |
|
| Where can I get written information about the treatment I will have/am having? |
| Who will be responsible for my care (named nurse/care co-ordinator/ keyworker)? What exactly will they do? How often will they see me? | |
| Who else will be involved in my treatment? | |
|
| How often will the psychiatrist see me? |
|
| What are the plans for my treatment? Do I have any choice? |
|
| How long will the treatment take? |
| Would talking treatments (e.g. cognitive behavioural therapy, family therapy) of any sort be helpful? If so, will they be available in my area? | |
|
| What happens if I refuse to have the suggested treatment? |
|
| Are there any ways I can help myself? |
|
| Care Programme Approach (CPA) |
| What is the CPA? | |
|
| Am I on the CPA? If not, why not |
|
|
Who is responsible for organising it? |
|
| What difference will this make to me? |
|
| If I am not satisfied with my treatment and care, who do I speak to? |
| To make comments | |
|
| To get a second opinion |
|
| To make a complaint |
|
| Getting help |
| How can I get in touch with you, especially if I am not in hospital? | |
|
| How can I arrange to see you? |
|
| What do I do if I am worried that I am becoming ill? |
|
| Who do I contact in an emergency? |
|
| Are there any local support, self-help or advocacy groups that I could get in touch with? |
|
| Carers and my treatment |
| My carer(s) is/ are ………………………………………………………………………………… | |
|
| Will my carer be involved in discussions concerning my care and treatment? |
|
| Does my carer have to be involved in discussions about every detail of my care? |
|
| Can I decide that my carer may know only about some details of my care and treatment? |
|
| How can it help to have my carer involved in discussions about me? |
|
| Can I refuse to allow my carer to be involved in any of these discussions? |
| Medication issues | |
|
| What medication am I on? |
| What should the benefits of medication be? | |
|
| In the short-term |
|
| In the long-term |
|
| Managing the medication |
| Why have you chosen this particular medication? | |
|
| How long will I have to take it for? |
|
| Are there any other medications that could be used if this one does not work? |
|
| Is the lowest effective dose being prescribed? |
|
| What symptoms would mean the dose should be changed? |
|
| Can I take a low dose and increase it when necessary? |
|
| Why am I on different types of medication? |
|
| How often will my medication be reviewed? |
|
| What shall I do if I have unpleasant side-effects? |
|
| What will happen if I stop the medication? |
|
| Do you have any written information about this medication? |
| Hospital treatment | |
|
| Do I need to be admitted to hospital? If so, for how long? |
|
| If I have to go into hospital, which one will it be? |
|
| What arrangements will be made for me after I leave hospital? |
| Self-help | |
| What can I do to help myself get better? | |
|
| How can I contact other people who have been through the same experiences? |
Any other questions
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
…………………………………………………………………………………………………………
Out of the Fog
Written and developed by people who have experienced a relationship with a family member, spouse or partner who suffers from a Personality Disorder.
About Us
Out of the FOG was launched in 2007 to provide information and support to the family members and loved-ones of individuals who suffer from a personality disorder.
We are a supportive, close-knit community, encouraging one another through the many challenges that come with having a family member or significant other who has a personality disorder. You can join our support community here.
The Out of the FOG leadership team is the most experienced team of its kind in the world. We are unpaid volunteers who have years of experience living with someone who suffers from a personality disorder and who share a passion to educate and encourage others who find themselves lost in the "FOG".
http://outofthefog.website/toolbox-intro/
International Resources
http://www.hotpeachpages.net - Contains an extensive international inventory of hotlines, shelters, refuges, crisis centers and women's organizations, searchable by country. Plus an index of domestic violence resources in over 70 languages.
http://www.befrienders.org/ - Befrienders Worldwide is an International Suicide Prevention Organization.
Other Resources
http://www.survivorsofsuicide.com - for those who have survived the suicide of a loved one
What
to do if you think your children might be kidnapped.
http://www.nissenbaumlaw.com/public/kidnapping/index.shtml
Documents at The National Center for
Missing and Exploited Children:
http://www.missingkids.com/missingkids/servlet/PageServlet?LanguageCountry=en_US&PageId=200
For More Information & Support...
If you suspect you may have a family member or loved-one who suffers from a personality disorder, we encourage you to learn all you can and surround yourself with support as you learn how to cope.
Know your rights and become confident with your treatment
Please visit the NHS website below for more information on how to tailor your treatment to meet your needs.
http://www.nhs.uk/choiceintheNHS/Yourchoices/mental-health/Pages/your-legal-right-to-choice.aspx
What is meant by legal right to choice?
If you need to use mental health services for assessment or treatment, you have the legal right to choose which provider and team you're referred to by your GP for your first outpatient appointment.
Clinical commissioning groups (CCGs) provide mental health services for their communities. You have the right to choose any mental health service provider in England as long as they provide a similar clinically appropriate service to the one your local CCG provides.
Making your choice checklist
1. Know your choices
Discuss your options with your GP.
2. Compare
mental health services
Compare mental health service providers and teams to make your choice.
3. Talk about it
Discuss your choices with family or friends.
4. Confirm
your choice and book an appointment
If the service you have chosen is available through NHS e-Referral Service, you can book
your appointment online, or you can call the Appointments Line on 0345 608 8888. Otherwise, confirm your choice with your GP, who can book an appointment for you.
Services excluded from the legal right to choice
You cannot make a choice if:
- you need urgent or emergency treatment
- you are already receiving mental health care for the same condition
- you are serving in the armed forces
- you are detained under the Mental Health Act (1983)
- you are detained in or on temporary release from prison, in court, an immigration removal centre, or a secure children's home
- you are referred to high-security psychiatric services or drug and alcohol misuse services provided by local authorities
The BBC helps mental health
http://www.bbc.co.uk/inthemind
The BBC provides a plethora of information on mental health. Brilliant website
Helpful information
www.advicenow.org.uk - Information on the law and your rights.
-
www.amandagreenauthor.co.uk – Amanda writes of her journey how she overcame borderline personality disorder, depression, anxiety, OCD and various adversities.
-
www.april.org.uk - Information on Adverse Psychiatric Drug Reactions.
-
www.benefitsandwork.co.uk
Advice on claiming ESA support and other benefits. -
www.benzo.org.uk - Information relating to Benzodiazepines.
-
www.bigwhitewall.com
Improving mental health and emotional well being -
www.bipolar4all.co.uk
Information and support on bipolar including forum -
www.bipolaraware.co.uk
Iformation and support relating to bipolar -
www.bpdrecovery.com - Focuses on recovering from borderline personality disorder, tips, techniques, chat, safe place for those with BPD to share concerns, voice opinions, seek like-minded individuals, work towards recovery, discuss medications and therapy approaches, explore impact of their illness on their lives and those of their families/friends. Includes relaxation and grounding exercises
-
www.chipmunkapublishing.com - World’s first mental health publishing - includes details of Chipmunka Foundation which includes forum for people with mental health issues.
-
www.counselling-directory.org.uk – Information on finding a local counsellor.
-
www.dailystrength.org - Online community support for anxiety, mental health and health related conditions.
-
www.docready.org - Helps young people get ready for the first time visiting a doctor to discuss mental health. Digital tools aimed at ensuring young people get the most out of their appointment with the doctor.
-
www.headmeds.org.uk
Head Meds gives young people in the UK general information about medication. -
www.healthyplace.com - A community of people providing mental health information, support and the opportunity to share experiences helpful to others. Information on psychological and psychiatric medication from both a consumer and expert point of view. Active chatrooms, hosted support groups, people who keep online journals, diaries, mental health news, mental health videos, online documentary films, mental health radio and more. (American site).
-
www.intervoiceonline.org - Information and forum relating to hearing voices.
-
www.menheal.org.uk - A website for all men who suffer from depression or anxiety from all round the world.
-
www.mentalhealthmatters.com - Information on mental health, personality disorders etc.
-
www.mentalhealthcare.org.uk - Website aimed at anyone providing support to someone experiencing mental illness including details of local support groups.
-
www.mind.org.uk/foodandmood - A site which explains how the foods we eat can affect our emotional well being and mental health. Gives advice on the best foods to eat to help with anxiety, depression, panic attacks and the foods to avoid.
-
www.mindingyourhead.info
Information relating to mental health, depression, stress and anxiety. -
www.pendulum.org (American site) - Online support groups for people with manic depression (Bipolar disorder).
-
www.surgerydoor.co.uk - Click on 'medical conditions' and then 'mental health', lots of information relating to mental health issues, depression, anxiety, phobias, etc.
-
www.thesite.org - Includes information relating to mental health.
-
www.time-to-change.org.uk
Ending the stigma of mental health including tips, blogs, advice. -
www.videojug.com - Click Health on top bar then click Mental Health, includes fears and phobias, personality disorders, stress, body dysmorphic disorder
Source: http://supportline.org.uk/problems/mental_health.php
Self Help Depression Decision making tool
Self-help
Depression – decision-making aid
http://sdm.rightcare.nhs.uk/pda/depression/
A decision aid from the NHS to assist people in making decisions about treatment options for depression.
Mental Health Resources
Mental Health and Wellbeing Resources
Crisis Helplines
Samaritans
The Samaritans’ emergency helpline is available 24 hours a day, every day of the year. The Samaritans can also assist you with emotional support via e-mail. Samaritans listen in total confidence and without judgment, whatever your situation.
Saneline
SANEline offers emotional and crisis support and information for people affected by mental health problems. The helpline provides information and support to anyone affected by a mental health problem. Translation service available.
Calm
Free, anonymous helpline (by telephone and webchat) for young men who are depressed or suicidal. It is staffed by trained counsellors who offer advice, guidance and information. Translation facilities are available on request.
Papyrus
Papyrus provide a helpline and information for young people who are at risk of suicide or anyone who is worried about a young person.
Support and Information
Bipolar UK
Helps people with bipolar, their relatives, friends and others who care, and educates the public and caring professions about bipolar.
Depression Alliance
Depression Alliance is a leading UK charity for people affected by depression. In their experience, depression need not be feared. The Alliance provides publications, a written advisory service offering support and understanding, self-help groups across the UK, a newsletter, as well as workshops and conferences.
The Mental Health Foundation
The Mental Health Foundation is a leading UK charity working in mental health and learning 2 disabilities (it incorporates the Foundation for People with Learning Disabilities). Here you will find the latest news and events on mental health issues, as well as information on problems, treatments and strategies for living with mental distress.
MIND
MIND is a leading mental health charity in the UK. The website has information about mental health conditions and support available in many different languages. Call the info line for practical information and advice. Translation service and facilities for deaf or hearing impaired available.
Rethink (formerly The National Schizophrenia Fellowship)
Rethink is a leading mental health charity that works to help everyone affected by severe mental illness recover a better quality of life. Call their advice line for practical information about treatment, money, the law and rights. Their website provides information about mental illness and many other topics for service users and carers. Links to support groups throughout the UK.
The Royal College of Psychiatrists
Publishes factsheets, leaflets and books for the general public (including children and young people) on common mental health problems, psychiatric treatments and stigma. Some of these are also available in other languages.
Together UK
The UK’s oldest community mental health charity working to help people deal with the personal and practical impacts of mental health issues
Children and Young people
Big White Wall
A peer-support network that encourages free expression of feelings. The website was developed for young people in association with the Tavistock and Portman NHS Trust.
YoungMinds
The UK’s only national charity committed to improving the mental health and emotional well-being of all children and young people. The website offers information for young people, parents and professionals.
Bullying
Bullying UK
This service is part of the charity Family lives that offers information, advice and a helpline (both telephone and web chat) for parents and young people who are being bullied.
The Cybersmile Foundation
The charity for people who are being cyber bullied.
Self-help
MoodGYM
welcome An internet-based therapy program designed to prevent depression in young people although people who are older may find it helpful. It includes assessments of anxiety and depression, thought patterns, life-event stress, parental relationships, and pleasant event scheduling.
Relationships
College of Sexual and Relationship Therapists
National specialist charity for sexual and relationship therapy. Provides information about availability of help and therapy for sexual difficulties. Previously known as the British Association for Sexual and Relationship Therapy.
The Sexual Advice Association
Answers questions on all aspects of impotence and can give lists of local specialist practitioners. Factsheets on impotence and related problems are available. Please send a large SAE when writing for information. Formerly the Sexual Dysfunction Association.
Relate
Relate offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and support face-to-face, by phone and through this website.
Therapy
British Association for Counselling and Psychotherapy (BACP)
www.bacp.co.uk For a list of BACP accredited counsellors in your area.
Counselling Directory
www.counselling-directory.org.uk
Online resource to search for local counsellors and practitioners of a range of different therapies.
UK Council for Psychotherapy
National umbrella organisation for all the psychotherapies; publishes the National Register of Psychotherapists, listing over 5,000 therapists.
Source: Healthtalk.org
Support and information for those touched by depression
Together UK
The UK’s oldest community mental health charity working to help people deal with the personal and practical impacts of mental health issues
Befrienders Worldwide
This site provides information for anyone feeling low, depressed or suicidal, or worried about a friend or relative; information about befriending; and a comprehensive directory of crisis helplines.
Mental health and wellbeing
Action on Depression (Scotland)
http://www.actionondepression.org/
Scotland’s national charity for depression providing information, support groups and courses based on cognitive behavioural therapy.
Befrienders Worldwide
This site provides information for anyone feeling low, depressed or suicidal, or worried about a friend or relative; information about befriending; and a comprehensive directory of crisis helplines.
Bipolar UK
Helps people with bipolar, their relatives, friends and others who care, and educates the public and caring professions about bipolar.
Depression Alliance
Depression Alliance is a leading UK charity for people affected by depression. In their experience, depression need not be feared. The Alliance provides publications, a written advisory service offering support and understanding, self-help groups across the UK, a newsletter, as well as workshops and conferences.
The Mental Health Foundation
The Mental Health Foundation is a leading UK charity working in mental health and learning disabilities (it incorporates the Foundation for People with Learning Disabilities). Here you will find the latest news and events on mental health issues, as well as information on problems, treatments and strategies for living with mental distress.
MIND
MIND is a leading mental health charity in the UK. The website has information about mental health conditions and support available in many different languages. Call the info line for practical information and advice. Translation service and facilities for deaf or hearing impaired available.
Rethink (formerly The National Schizophrenia Fellowship)
Rethink is a leading mental health charity that works to help everyone affected by severe mental illness recover a better quality of life. Call their advice line for practical information about treatment, money, the law and rights. Their website provides information about mental illness and many other topics for service users and carers. Links to support groups throughout the UK.
The Royal College of Psychiatrists
Publishes factsheets, leaflets and books for the general public (including children and young people) on common mental health problems, psychiatric treatments and stigma. Some of these are also available in other languages.
Together UK
The UK’s oldest community mental health charity working to help people deal with the personal and practical impacts of mental health issues
Children and Young people
Big White Wall
A peer-support network that encourages free expression of feelings. The website was developed for young people in association with the Tavistock and Portman NHS Trust.
YoungMinds
The UK’s only national charity committed to improving the mental health and emotional well-being of all children and young people. The website offers information for young people, parents and professionals.
Bullying
Bullying UK
This service is part of the charity Family lives that offers information, advice and a helpline (both telephone and web chat) for parents and young people who are being bullied.
The Cybersmile Foundation
The charity for people who are being cyber bullied.
Self-help
Depression – decision-making aid
http://sdm.rightcare.nhs.uk/pda/depression/
A decision aid from the NHS to assist people in making decisions about treatment options for depression.
MoodGYM
www.moodgym.anu.edu.au/welcome
An internet-based therapy program designed to prevent depression in young people although people who are older may find it helpful. It includes assessments of anxiety and depression, thought patterns, life-event stress, parental relationships, and pleasant event scheduling.
A problem shared...
Wimbledon Wednesday Group
Region: London
Group open to: People with Mental Illness
We meet for mutual support and friendship.
We meet every Wednesday evening from 5pm to 8pm. We aim to provide support for people
recovering from mental illness, who are or have been under a Community Mental Health Team. No referral is needed and there are no fees or formalities. Just turn up and you’ll be sure of a warm welcome.
You can meet people, get
together and socialise, or just relax quietly in a safe environment. Some members play board games and take part in quizzes; others enjoy the company and conversation, and having a place to see friends regularly. Hot meals, snacks, beverages, soft
drinks and fruit are available at cost price. We also organise parties, subsidised outings, theatre trips and annual holidays, all very popular.
Please contact us for more information or to be added to our mailing list.
You may also be interested in the other group we run - www.rethink.org/mertonandsuttongroup
Further information
For further information nationally about
our groups and services, please contact us on 0121 522 7007
or email info@rethink.org
Contact details
Laura Johnson, Robert Johnson, Janice Johnson, Sue Thackeray, John Sasportas
0208 5423657 (Laura)
The Wimbledon Guild of Social
Welfare
30-32 Worple Road
Wimbledon
Greater London
SW19 4EF
Email: mertonandsuttongroup@rethink.org
Meeting times
The Group meets every Wednesday from 5.00pm - 8.00pm
A safe House
The MIND website has some reallly good links to safe havens if you are in crisis or feeling vulnerable.
There is a PDF guide available for download at:
http://www.mind.org.uk/media/2585281/the-mind-guide-to-crisis-services-2015.pdf
Bristol Men's Crisis House – residential crisis house located in Bristol, for men only. You can be referred by a health care professional, or you can self-refer by calling 0117 934 9848.
- Bristol Sanctuary – non-residential service located in Bristol open 7pm–2am on Friday, Saturday, Sunday and Monday. To find out more you can contact them on 0117 9542952.
- Coed Arian Community Crisis House – residential crisis house for residents of Cardiff and the Vale of Glamorgan, run by Welsh mental health charity Gofal with the local health board. A health care professional can refer you to this service.
- Dial House – non-residential service located in Leeds, open 6pm–2am on Wednesday, Friday, Saturday, Sunday and Monday. To refer yourself call 0113 260 9328 on the night you wish to request a visit.
- Drayton Park Women's Crisis Centre – residential crisis house located in London that accepts self-referrals from women living in Camden and Islington. To find out more you can contact them on 020 7607 2777, or visit their website.
- Hastings Sanctuary Service – sanctuary located in Hastings (Sussex), run by the charity Turning Point. This service is for anyone experiencing a mental health crisis, and they do accept people with drug or alcohol problems. Your CHRT team must refer you to this service.
- Link House – residential crisis house located in Bristol, for women only. A health care professional can refer you to this service, or you might be able to refer yourself. To find out more you can contact them on 0117 925 1811 or email enquiries@missinglinkhousing.co.uk
- Maytree Suicide Respite Centre – residential crisis house located in London, which accepts self-referals. To find out more you can contact them on 020 7263 7070, or visit their website.
- Rethink Mental Illness crisis houses – the charity Rethink Mental Illness offers a number of crisis houses around the country. You can find a full list by searching the online directory on their website, or alternatively contact their information line on 0300 5000 927 (open weekdays between 10am–2pm, excluding bank holidays) and ask for details of the nearest crisis house to you.
- The Safe Haven – non-residential service located in Corby (Northamptonshire), open Saturday–Tuesday evenings, between 6pm–2am. To find out more you can contact them on 01536 461414, or visit their website.
- Samaritans local branches – some local branches of the Samaritans around the country offer a drop in service where you can talk to a volunteer about anything that is upsetting you.
- The Sanctuary – non-residential service with locations in Greater Manchester, Wigan & Leigh and Bolton, open every day throughout the year 8pm–6am. You can refer yourself by calling.
GP conversations about applications
SilverCloud
SilverCloud is a safe and secure online space offering personalised programmes to help people experiencing a wide range of mental and behavioural problems. Once registered, you can complete modules chosen by your own online supporter at your own pace, where and when it suits you. You’ll also have access to a variety of tools that help you with setting goals, problem solving and other practical life skills.
Who is it suitable for?
SilverCloud is suitable for people aged 16 or over. It can help with a wide range of mental and behavioural health conditions, including depression, social anxiety, health anxiety, generalised anxiety disorder, eating issues and obsessive compulsive disorder (OCD).
How do I access it?
If you are referred to SilverCloud, you will need to set up a username and password to get access to your secure homepage. This shows the modules chosen by your supporter for you to work through. You can personalise this page and use it to contact your supporter. You’ll also be able to keep an online journal while you work through your programme.
Will I have to pay?
At the moment, SilverCloud is only available via an NHS referral or some non-NHS organisations. You’ll need to contact your local mental health service to see if SilverCloud is available on the NHS in your area.
Beating the Blues
Beating the Blues is a CBT-based computer self-help course for people who feel anxious, stressed, depressed or down.
The course was developed by the Institute of Psychiatry at Kings College in London. It works by helping you to understand depression and anxiety and showing you how to think and behave in more helpful ways. It also gives you new skills for living more positively in the long term.
Beating the Blues is made up of eight weekly sessions lasting about 50 minutes each, with weekly projects to do in between. It’s completely confidential and sessions can be completed at times that suit you.
Who is it suitable for?
Beating the Blues is suitable for anyone aged 18 or over who feels anxious, stressed, depressed or down. You don’t need to have a diagnosis, or experience of using computers or the internet to access it.
How do I access it?
You can access Beating the Blues through a referral from your GP or another healthcare professional. You will then call your Beating the Blues Centre on 0845 600 2866 or email btb@connectassist.co.uk to book your first session.
For the first session you will watch an introductory video that gives you background on the course and tells you more about anxiety and depression. At your next visit you will be able to begin your sessions.
Will I have to pay?
Beating the Blues is available on the NHS in some areas. To find out if it’s available in your area email ultrasis@ultrasis.com or call 020 7535 2050. Or you could ask your GP or healthcare professional.
You can also pay to do the course privately. It costs £149 and you can buy it from the Wellness Shop.
Website details: Please visit https://www.buddyapp.co.uk/#/
Crisis Care Concordat
About the Crisis Care Concordat
The
Mental Health Crisis Care Concordat
What people who use crisis care services expect from the Concordat
Mental Health Crisis Care Concordat: the joint statement
Signatories and supporters to the Concordat
The Mental Health Crisis Care Concordat
The Mental Health Crisis Care Concordat is a national agreement between services and agencies involved in the care and support of people in crisis. It sets out how organisations will work together better to make sure that people get the help they need when they are having a mental health crisis.
In February 2014, 22 national bodies involved in health, policing, social care, housing, local government and the third sector came together and signed the Crisis Care Concordat. It focuses on four main areas:
- Access to support before crisis point – making sure people with mental health problems can get help 24 hours a day and that when they ask for help, they are taken seriously.
- Urgent and emergency access to crisis care – making sure that a mental health crisis is treated with the same urgency as a physical health emergency.
- Quality of treatment and care when in crisis – making sure that people are treated with dignity and respect, in a therapeutic environment.
- Recovery and staying well – preventing future crises by making sure people are referred to appropriate services.
Although the Crisis Care Concordat focuses on the responses to acute mental health crises, it also includes a section on prevention and intervention. The Concordat builds on and does not replace existing guidance. Current service provision should continue while the Action Plan is being devised.
Read the Crisis Care Concordat
What people who use crisis services expect from the Concordat
Access to support before crisis point
Making sure people with mental health problems can get help 24 hours a day and that when they ask for help, they are taken seriously.
When I need urgent help to avert a crisis I, and people close to me, know who to contact at any time, 24 hours a day, seven days a week. People take me seriously and trust my judgement when I say I am close to crisis, and I get fast access to people who help me get better.
Urgent and emergency access to crisis care
Making sure that a mental health crisis is treated with the same urgency as a physical health emergency.
If I need emergency help for my mental health, this is treated with as much urgency and respect as if it were a physical health emergency. If the problems cannot be resolved where I am, I am supported to travel safely, in suitable transport, to where the right help is available.
I am seen by a mental health professional quickly. If I have to wait, it is in a place where I feel safe. I then get the right service for my needs, quickly and easily.
Every effort is made to understand and communicate with me. Staff check any relevant information that services have about me and, as far as possible, they follow my wishes and any plan that I have voluntarily agreed to.
I feel safe and am treated kindly, with respect, and in accordance with my legal rights.
If I have to be held physically (restrained), this is done safely, supportively and lawfully, by people who understand I am ill and know what they are doing.
Those closest to me are informed about my whereabouts and anyone at school, college or work who needs to know is told that I am ill. I am able to see or talk to friends, family or other people who are important to me if I so wish. I am confident that timely arrangements are made to look after any people or animals that depend on me.
Quality of treatment and care when in crisis
Making sure that people are treated with dignity and respect, in a therapeutic environment.
I am treated with respect and care at all times.
I get support and treatment from people who have the right skills and who focus on my recovery, in a setting which suits me and my needs. I see the same staff members as far as possible, and if I need another service this is arranged without unnecessary assessments. If I need longer term support this is arranged.
I have support to speak for myself and make decisions about my treatment and care. My rights are clearly explained to me and I am able to have an advocate or support from family and friends if I so wish. If I do not have capacity to make decisions about my treatment and care, any wishes or preferences I express will be respected and any advance statements or decisions that I have made are checked and respected. If my expressed wishes or previously agreed plan are not followed, the reasons for this are clearly explained to me.
Recovery and staying well
Preventing future crises by making sure people are referred to appropriate services.
I am given information about, and referrals to, services that will support my process of recovery and help me to stay well.
I, and people close to me, have an opportunity to reflect on the crisis, and to find better ways to manage my mental health in the future, that take account of other support I may need, around substance misuse or housing for example. I am supported to develop a plan for how I wish to be treated if I experience a crisis in the future and there is an agreed strategy for how this will be carried out.
I am offered an opportunity to feed back to services my views on my crisis experience, to help improve services for myself and others.
Mental Health Crisis Care Concordat: the joint statement
We commit to work together to improve the system of care and support so people in crisis because of a mental health condition are kept safe and helped to find the support they need – whatever the circumstances in which they first need help – and from whichever service they turn to first.
We will work together, and with local organisations, to prevent crises happening whenever possible through prevention and early intervention. We will make sure we meet the needs of vulnerable people in urgent situations. We will strive to make sure that all relevant public services support someone who appears to have a mental health problem to move towards Recovery.
Jointly, we hold ourselves accountable for enabling this commitment to be delivered across England.
Signatories to the Concordat
- Association of Ambulance Chief Executives
- Association of Chief Police Officers
- Association of Directors of Adult Social Services
- Association of Directors of Children’s Services
- Association of Police and Crime Commissioners
- British Transport Police
- Care Quality Commission
- Chief Fire Officers Association
- College of Emergency Medicine
- College of Policing
- The College of Social Work
- Department of Health
- Health Education England
- Home Office
- Local Government Association
- Mind
- Ministry of Defence
- Monitor
- NHS Clinical Commissioners, Mental Health Network
- NHS Confederation
- NHS England
- NHS Providers
- Public Health England
- Royal College of General Practitioners
- Royal College of Nursing
- Royal College of Paediatrics and Child Health
- Royal College of Psychiatrists
Third sector and charity supporters of the Concordat
- Centre for Mental Health
- Mental Health Foundation
- Mental Health Providers Forum
- Nacro
- National Housing Federation
- National Survivor User Network
- Rethink Mental Illness
- Richmond Fellowship
- Stonewall
- Together for mental wellbeing
- Turning Point
- Young Minds
Mental Health
MENTAL HEALTH:
- MENTAL HEALTH FOUNDATION (Mentioned in more detail in the section on ANXIETY)
A UK charity that provides information, carries out research, campaigns and works to improve services for anyone affected by mental health problems, whatever their age and wherever they live. The website has an online ‘Mental Health A-Z’, offering information on problems, issues and treatment options, including the latest news, upcoming events and relevant organisations.
Website: http://www.mentalhealth.org.uk/
MIND ( Mentioned in more detail in the section on EATING DISORDERS)
Mind has confidential help and advice on a range of mental health issues. Also has a diverse range of information, leaflets, factsheets and publications - including pharmaceutical and complementary treatments; mental health conditions; positive mental health and rights for service users. Provides information and support to people with experience of mental ill health and to carers.
InfoLine: 0300 123 3393
Lines are open 9am - 6pm, Monday - Friday
Email: info@mind.org.uk
Website: http:// www.mind.org.uk
- RETHINK
Works to help everyone affected by severe mental illness recover a better quality of life. Operates a range of community based mental services (E.g. housing support projects) and local self help groups throughout the UK.
Information on support groups, carer support, crisis, housing. Founded 40 years ago through voluntary groups for people affected by mental illness.
Information Line: 0300 5000 927 (10am - 2pm, Monday - Friday)
Email: advice@rethink.org
Website: http:// www.rethink.org
- ALZHEIMERS ORGANISATION (Mentioned in the CARERS section)
Provides information on dementia, including factsheets and helplines.
Phone: 0300 222 1122 (Mon-Fri, 9am-5pm. Weekends, 10am-4pm)
Website: http://www.alzheimers.org.uk/
Becoming a Dementia Friend gives people an understanding of dementia. This can make a huge difference to people with dementia and those around them. Please visit http://www.alzheimers.dementiafriends.org.uk for more information on how to become a friend.
- DEMENTIA UK (Mentioned in the CARERS section)
Website: http://www.dementiauk.org.uk/
Tel: 0845 257 9406
E-mail: direct@dementia.org
- SANE
SANE is a leading UK mental health charity. We work to improve quality of life for anyone affected by mental illness
Mental Health Helpline
SANE runs a national, out-of-hours mental health helpline offering specialist emotional support and information to anyone affected by mental illness, including family, friends and carers. We are open every day of the year from 6pm to 11pm.
Tel: 0300 304 7000
Website: http://www.sane.org.uk/
Mental Health
Focus Line
Helpline providing support and information for anyone affected by mental health issues, including carers and families.
Tel: 0800 027 2127
CALM
Advice and counselling for young men aged 15 - 24 who are feeling depressed or anxious.
Open 5 pm - 3 am.
Tel: 0800 585 858
GYL Project
Help line providing information, support and befriending to young lesbians, gay men and bisexuals, their families and friends. Support for young
lesbians who self harm.
Tel: 01656 649990
Help for Women in Distress
Help and support for women, especially for those who self injure. Friday & Saturday, 9 pm - 12.30 am., Sunday, 6 pm - 9 pm.
Tel: (0117) 952 1119
Project SPEAR
Telephone information and support
for people whom self harm and those with stress related illness.
Tel: 01793 520111
Self
Harm Alliance
Volunteer run group and help line providing information and support to people affected by self harm, including friends, family and professionals who work with
them.
Tel: 01242 578820
More Help
-
Bipolar UK
Bipolar UK is the national charity dedicated to supporting individuals with the much misunderstood and devastating condition of bipolar, their families and carers.
Contact Us
Please note that our offices DO NOT operate a 'drop-in' service
London Office
Bipolar UK, Victoria Charity Centre, 11 Belgrave Road, London, SW1V 1RB
Tel: 020 7931 6480
Fax: 020 7931 6481
info@bipolaruk.org.uk
- OCD Action
OCD Action provide support and information to anybody affected by OCD, work to raise awareness of the disorder amongst the public and front-line healthcare workers, and strive to secure a better deal for people with OCD. We are a dedicated charity with a clear vision, solid objectives and a real understanding of OCD and the impact that it has. Formed by a group of volunteers and leading professionals in 1994, the Charity has the volunteers, trustees and staff to turn its vision into reality. OCD Action is recognised as a strong voice for people with OCD, a vital source of help and the Charity that makes a real and lasting difference to anyone affected by OCD
E-mail: support@ocdaction.org.uk
Tel: 0845 390 6232
Website: http://www.ocdaction.org.uk/
- Hearing Voices Network (HVN)
If you hear voices HVN can help – we are committed to helping people who hear voices. Our reputation is growing as the limitations of a solely medical approach to voices become better known. Psychiatry refers to hearing voices as ‘auditory hallucinations’ but our research shows that there are many explanations for hearing voices. Many people begin to hear voices as a result of extreme stress or trauma.
We offer information, support and understanding to people who hear voices and those who support them.
Hearing Voices Network (HVN)
c/o Sheffield Hearing Voices Network,
Limbrick
Day Service, Limbrick Road,
Sheffield, S6 2PE
Email: nhvn@hotmail.co.uk | Phone: 0114 271 8210
Website: http://www.hearing-voices.org/
- Supportline
What is SupportLine?
SupportLine provides a confidential telephone helpline offering emotional support to any individual on any issue. The Helpline is primarily a preventative service and aims to support people before they reach the point of crisis. It is particularly aimed at those who are socially isolated, vulnerable, at risk groups and victims of any form of abuse. SupportLine is a member of the Helplines Association. SupportLine also provides support by email and post.
SupportLine is able to take calls on a wide range of issues including relationships, child abuse, anger, bullying, eating disorders, exam stress, self harm, domestic violence, rape and sexual assault, disability, mental health, depression, anxiety, panic attacks, addictions, debt, phobias, conflict, sexuality, health concerns, homelessness, racial harassment, loneliness.
SupportLine also keeps information on other agencies, support groups and counsellors throughout the U.K. and this service can also be used by professionals seeking sources of help for the clients in their care. SupportLine can be used as a source of referral by the media to help callers after programmes where it is felt people may be in need of emotional support.
Phone
Helpline: 01708 765200 (hours vary so ring for details)
Admin: 01708 765222
Email: info@supportline.org.uk
Post: SupportLine, PO Box 2860, Romford, Essex RM7 1JA
Website: http://www.supportline.org.uk/
Turning Point
Turning Point
We've been working hard to support people to turn their lives around for 50 years, with highly experienced teams providing exceptional care that delivers excellent value for money. We offer multiple services and we are experts highly skilled in helping people with the most complex needs.
Whether you come to us with drug or alcohol issues, a mental health concern, a learning disability, or if you are looking for an employment solution, we'll give you the individual support you need. By tailoring our services we can target your personal challenges and support you to get your life back on track.
We provide high quality services that focus on each and every individual - investing in the best care, for the people that need it most.
Need a question answered? Can't find it on the website or need more information?
You can call us on 020 7481 7600 (Please note that this is not a helpline)
Or fill in our online form below and we will get back to you as soon as we can. Otherwise there are a number of national helplines available that you can access 24hrs a day. Details can be found here
Family Lives
Confidential helpline
Call our free and confidential helpline for support
Family Lives offers a confidential and free* helpline service (previously known as Parentline). Please call us on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying. Family Lives free helpline support staff take calls from 7am – midnight, any calls during the night are answered by Samaritans. If you need to speak to someone during the night we can divert your call to the Samaritans who are available to offer emotional support.
We currently answer 76% of all callers ringing with over 63% answered first time. If you don’t get answered first time please do try again.
We will only break confidentiality if there is a life threatening situation, or a child or adult is felt to be at risk of significant harm
* free from landlines and most mobiles
Website: http://www.familylives.org.uk/
Jewish helpline
If you need a non-judgemental, listening ear, call the Jewish Helpline on freephone:
Sunday to Thursday: noon - midnight
Friday afternoon
Tel: 0800 652 9249
Website: http://www.jewishhelpline.co.uk/
What is the Jewish Helpline?
The Jewish Helpline (Miyad) was set up 25 years ago after a young woman with a little boy, living in Hendon, committed suicide. Various people wondered whether she could have been helped if there had been someone for her to turn to. Out of this tragedy, The Jewish Helpline (Miyad) was born.
We are immensely proud of the service we provide to people across the Jewish community who are in crises. We provide a lifeline to those who are feeling lonely, anxious, depressed or suicidal. We are open from 12 noon to 12 midnight every day except Shabbat and Yom Tovim.
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