Carer Support


Carer Services

Amadeus Recovery House

Type: Crisis

Region: London

Recovery house offer person centred recovery focussed interventions for people with mental health problems

Further information

For further information nationally about our groups and services, please contact us on 0121 522 7007
or email

Contact details

18 Corfton Road
W5 2HT
Tel: 0208 998 7800

Opening hours

This service is open 24 hours a day, 7 days a week

Harrow Rethink Support Group

Region: London

Group open to: Carers and People with Mental Illness

The group is open to carers, people experiencing mental illness and their families and friends. The group provides mutual support and access to information via its meetings, monthly newsletter, available by email and post, and aims to improve local mental health policies and services by promoting members views on local committees.

Further information

For further information nationally about our groups and services, please contact us on 0121 522 7007
or email

Contact details

Jennifer Zeffman, Ann Freeman, Mary Prazer
0208 4277737 (Ann)
Greater London

Meeting times

The support group meets on the first Wednesday evening in the month, excluding August, from 7pm in Harrow. Harrow Community Choir meets on Tuesday evening from 6.30pm in Harrow. The other group, TOG, a social and activity group, meets on Wednesday afternoon, excluding the first Wednesday in the month from 1pm in Harrow.

London Carers Service (Hillingdon)

Type: Carer support

Region: London

Area Covered: London Boroughs of Hillingdon and Ealing

North West London Carers provides information and support to friends and families caring for someone experiencing severe mental health issues in Hillingdon and Ealing.

Further information

For further information nationally about our groups and services, please contact us on 0121 522 7007
or email

Contact details

Key House
106 High Street
Tel: 01895 441835
Fax: 01895 441835

Opening hours

Monday 9.00am - 5.00pm
Tuesday 9.00am - 5.00pm
Wednesday 9.00am - 5.00pm

9.00am - 5.00pm


Jointly is an app that makes caring for someone a little easier, less stressful and a lot more organised by making communication and coordination between those who share the care as easy as a text message.

Jointly at a glance

Jointly combines group messaging with other useful features including to-do and medication lists, calendar and more.


Invite people, see who is in your circle, view a log of recent activity


Store useful information about the person you are looking after and access it any time at a click of a button!


Communicate with everyone in your Jointly circle at a touch of a button! Simply post a message or upload an image.


Create and organise notes and store images, sort them into categories or just view as a simple list.


Keep organised and on top of things by using tasks and task lists. Simply create a task and assign it to any member of your Jointly circle, including yourself, and monitor its status.


Create date/time specific events and invite anyone in your circle.


Keep track of current and past medication of the person you are caring for. You can also upload an image to quickly recognise a medicine.


Store useful contacts and access their details anytime, anywhere!


Manage circle and personal account settings



National Care Forum - a map of not for profit care homes across the UK. 


Chill 4 Us Carers

They are a free peer support community offering help for carers and support with others who find themselves in the caring role. There is no need to feel isolated or afraid of the internet, as they are all there to support carers, and past carers, whether the problems be with benefits, disability, care of the elderly or children. The 24 hour chat room is there for fun and support and they have an arcade with over 600 free games, a carers discussion board and a free daily carers newspapers.

Chill4 Us Carers
157 - 159 Reepham Road


t : 01603 340193
e :


If you have PC, Laptop or Tablet you wish to donate to a carer please contact -


t : 01603 340193
w :



Further Carer's resources



Provides a range of information, advice and support services for carers throughout the UK via a network of 129 independently managed Carers’ Centres and interactive websites.

Telephone: 020 7480 7788 (London Office), Monday-Friday, 9:00am-5:00pm (national rate) - also has offices in Wales, Scotland and Northern Ireland.

Website: http://

Carers can e-mail for advice and support:

This website covers many areas. Some are listed below:




Provides information on dementia, including factsheets and helplines.

Phone: Helpline: 0300 222 1122 (Mon-Fri, 9am-5pm. Weekends, 10am-4pm)

Website: http://

Please note that there is also a 24 hour forum.

Becoming a Dementia Friend gives people an understanding of dementia. This can make a huge difference to people with dementia and those around them. Please visit for more information on how to become a friend.


Gives practical advice and emotional support to anyone affected by Dementia.


Tel: 0845 257 9406




Helpline: 0808 808 3555

Description of service

Provide information advice and support to families with disabled children no matter what their condition or disability. Freephone helpline for parents and carers with advice on welfare rights, community care issues, education needs, debt and a listening ear, with access to interpreters. Advice service for special educational needs (SEN). Link parents to local and national support groups throughout the UK. Registered immigration adviser who can give basic advice on immigration matters.

Key Focus: Support to families with disabled children

Age Range: 0 - 19 years

Opening Times:  Monday to Friday, 9.30am-5pm


20 Great Dover Street

London SE1 4LX

Tel: 0808 808 7777 (free carers' line , wed and thurs 10 am-12pm and 2 pm-4 pm)


Website: (online discussion forum)

Provides information and advice to carers about their rights and how to accept support. Carers' assessment is a particularly useful factsheet.  


Respite charities

  • Saga Respite for Carers Trust provides a limited number of free holidays each year for carers over the age of 50 and the people they look after.
  • The Family Fund can provide grants towards the cost of holidays for families on a low income who are caring for a child with a severe disability.
  • The Family Holiday Association is a UK charity providing breaks at holiday sites, or grants to help with the cost of a holiday, to low-income families in need of a holiday away from home. You need to be referred by your social worker, GP or health visitor, or by a charity or other welfare agent.
  • The Children's Country Holiday Fund provides respite breaks in the countryside for young carers aged 6 to 16 and disadvantaged children and young people.

Carers Direct Helpline

Call the Carers Direct helpline

You can call the Carers Direct helpline on 0300 123 1053 if you need help with your caring role and want to talk to someone about what options are available to you.

If you are busy at certain times of day, you can send the Carers Direct helpline a message and ask for an adviser to call you back for free at a time that is convenient to you.

These services are available for people living in or caring for someone in England.

Information given by the Carers Direct helpline

If you are a carer, the helpline advisers can give you information to help make decisions about your personal support needs and the needs of the person you're looking after.

This information includes assessments, benefits, direct payments, individual budgets, time off and maintaining, leaving or going back to work or education.

The Carers Direct helpline advisers can put you in touch with specialist national or local sources of help, including social care, healthcare and self-help networks and resources.

The helpline staff will tell you how to complain if anything goes wrong with any of the services you use, or put you in touch with your local authority or NHS services. 

What areas does Carers Direct not cover?

The Carers Direct helpline doesn't provide personal financial, medical or legal advice and doesn't provide casework, advocacy, representation or counselling.

The Carers Direct helpline is open seven days a week

The helpline is open from 9am-8pm Monday to Friday, and from 11am-4pm at weekends. The helpline is closed on bank holidays.

The cost of the call is the same as a call to a number beginning 01 or 02 (known as "geographic numbers"). For more information, read Ofcom's call costs guide.

Carers Direct online enquiries

If you have a question about caring you can ask it using the online enquiry form. A Carers Direct adviser will normally respond within 24 hours of you submitting your enquiry, excluding bank holidays.

Carers Direct webchat service

If you want to ask a question while browsing the Carers Direct website, or you need help finding information, you can use the webchat service to talk to a Carers Direct adviser live online.

The webchat service is available between 9am and 8pm Monday to Friday, and from 11am to 4pm at weekends. The webchat service is closed on bank holidays.

Language Line translation for Carers Direct

Carers Direct uses Language Line, a telephone translation and interpreting service that has access to more than 170 languages. This three-way conferencing facility enables the helpline advisers to communicate through a trained interpreter, making Carers Direct accessible to many people whose first language isn't English.

You can use the call back form to request a call with a translator at a time convenient to you. You can request to be called back in any of the 170 languages. Instructions are available in:

Text relay services for Carers Direct

Deaf, deafblind, hard of hearing and speech-impaired people who use a textphone can contact Carers Direct on the textphone/minicom number 0300 123 1004.

Alternatively, you can use the Text Direct service. This is the UK’s text to voice relay service. To use the service you simply type a prefix before the telephone number you want to call (18001 if you're calling from a textphone, 18002 from a telephone and 18000 for emergency numbers).

To contact Carers Direct from a textphone via the Text Direct service, call 18001. There is no charge for using this service.

For more information on text relay services, please contact 0800 7311 888 or visit the Next Generation Text Service website, which includes information on accessing the services via smartphone, tablet or computer.

Phone calls are recorded for training and quality purposes only

More useful sites for support

Care Quality Commission - checks whether hospitals, care homes and care services are meeting government standards and publishes inspection reports.

Carers Direct - information, advice and support for carers, hosted by NHS Choices.

Carers Trust - information on respite care, employment, taking care of yourself, holidays and days out, getting the most from health professionals etc – and contact details for Carers’ Centres across the UK.

Carers UK - a range of help, advice and resources for carers, including a telephone helpline, a directory of local organisations that can help carers, and a beginners’s guide to caring


United Kingdon Home Care Association (UKHCA) -the professional association of home care providers from the independent, voluntary, not-for-profit and statutory sectors. Provides a guide to finding a homecare agency.


Vitalise - a national charity providing short breaks (respite care) and other services for people with physical disabilities, visually impaired people, and carers